Shipping Policy

At Fellruh, we do our best to ensure your order is processed and delivered as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–4 days for approximately 69% of orders. Some orders may require additional processing time.

Processing times are estimates and may vary depending on order volume, product availability, holidays, or other circumstances.

Delivery Time

Our estimated standard delivery time is 12–20 days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances outside our control.

Tracking

Once your order has been shipped, you will receive tracking information by email when available.

Please allow some time for tracking updates to appear after your package has been dispatched.

Shipping Costs

Shipping is completly free. Taxes may apply.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee that address changes can be made once an order has been processed or shipped.

Delayed Orders

Occasionally, deliveries may experience delays due to shipping carriers, weather conditions, customs processing, or other unforeseen circumstances.

If your order is significantly delayed or appears to be lost in transit, please contact us. We will help investigate the shipment and work toward an appropriate solution.

Your applicable consumer rights regarding delayed or undelivered orders remain unaffected.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with neighbors, your local pickup point, or the shipping carrier.

If you are still unable to locate your package, please contact us so we can assist you in investigating the issue.

Customs, Duties & Taxes

Depending on your destination country, customs duties, import fees, or local taxes may apply.

Any additional charges payable by the customer will be disclosed where required by applicable law before the purchase is completed.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team:

Email: gregorbiadmed@gmail.com

We are happy to assist you with any shipping-related concerns.

Fellruh reserves the right to update this Shipping Policy when necessary. Any changes will not affect rights or terms already applicable to orders placed before the update.

Thank you for shopping with Fellruh!