Refund & Return Policy

At Fellruh, customer satisfaction is important to us. We are committed to providing quality products and a reliable shopping experience.

If you experience any issues with your order, our customer support team is here to help.

Please review our refund, return, and replacement policy below.

1. Returns & Refunds

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

To request a return, please contact us at gregorbaidmed@gmail.com with your order number and the reason for your return.

To be eligible for a return:

• The product must be returned with all included accessories.

• The product should be in its original packaging where reasonably possible.

• You may inspect and test the product as necessary to determine its nature, characteristics, and functionality.

• You may be responsible for any reduction in the product's value caused by handling beyond what is necessary for such inspection, where permitted by law.

Once you contact us, we will provide return instructions and the applicable return address.

Customers are responsible for return shipping costs for change-of-mind returns, provided this was disclosed before purchase. If the return is due to a defective, damaged, or incorrect product, Fellruh will cover reasonable return shipping costs.

This policy does not limit any mandatory consumer rights under applicable law.

2. Damaged or Defective Products

If your product arrives damaged, defective, or not functioning as described, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.

• A description of the problem.

• Photos or videos showing the issue, if available.

Depending on the circumstances and your applicable consumer rights, we may offer:

• A replacement product at no additional cost.

• A repair or other appropriate solution.

• A full or partial refund.

You will not be required to pay additional shipping costs for a valid claim involving a defective or incorrect product.

3. Incorrect or Missing Items

If you receive an incorrect product or your order is missing items, please contact us at gregorbaidmed@gmail.com.

We will review the issue and arrange an appropriate solution, which may include sending the correct product, shipping the missing item, or issuing a refund.

Fellruh will cover the necessary shipping costs associated with correcting an error on our part.

4. Delayed or Lost Orders

We work with shipping partners to deliver your orders as efficiently as possible.

Occasionally, deliveries may experience delays due to customs processing, carrier disruptions, weather conditions, or other circumstances beyond our immediate control.

If your order is significantly delayed or appears to be lost in transit, please contact our support team.

We will investigate the shipment and work toward an appropriate resolution, including a replacement or refund where required.

If tracking information shows that your package has been delivered but you have not received it, please contact us so we can investigate with the shipping carrier.

Your legal rights regarding delayed or undelivered goods remain unaffected.

5. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will attempt to cancel orders that have not yet been processed or shipped.

If your order has already been dispatched, cancellation may no longer be possible before delivery. However, you may still exercise your applicable return or statutory withdrawal rights after receiving the product.

6. Return Shipping

Before returning any product, please contact gregorbaidmed@gmail.com to receive the correct return instructions and address.

Please do not send products to an address found on the original shipping label unless we have confirmed that it is the correct return destination.

For change-of-mind returns, customers may be responsible for the direct cost of return shipping, as described above.

For confirmed defective, damaged, or incorrect items, Fellruh will arrange an appropriate solution without charging the customer for the return of the faulty goods.

Customers should package returned products securely and retain proof of shipment.

7. Refund Processing

When you exercise a statutory right of withdrawal, we will issue your refund without undue delay and no later than 14 days after receiving your cancellation notice.

Where permitted by law, we may withhold the refund until we receive the returned product or you provide proof that it has been sent back.

Eligible refunds include the product price and standard original delivery costs, where required by law. Additional costs for an upgraded delivery method may not be refundable.

Refunds will normally be issued to the original payment method unless otherwise agreed.

The time it takes for the refunded amount to appear in your account depends on your payment provider.

No refund processing fee will be charged for exercising statutory withdrawal rights.

8. Consumer Rights & Warranty Claims

Fellruh respects all applicable consumer protection laws.

For customers in Norway, products are covered by statutory complaint rights under the Norwegian Consumer Purchases Act. The complaint period is generally two years, or five years for products intended to last substantially longer.

Customers must report defects within a reasonable time after discovering them.

These statutory rights are separate from our 14-day return policy and cannot be restricted by the policy.

Customers in other countries retain any mandatory consumer rights applicable to their purchases.

9. Exceptions

Certain products may be exempt from change-of-mind returns where permitted by applicable law, such as products clearly personalized or manufactured to a customer's specifications.

Any applicable exceptions will be communicated before purchase.

This does not affect your rights if a product is defective, incorrectly described, or otherwise fails to meet legal requirements.

10. Contact Us

If you have any questions regarding returns, refunds, damaged products, or shipping issues, please contact our customer support team.

Fellruh Customer Support

Email: gregorbaidmed@gmail.com

Business name: Fellruh

Business address: Ski, Norway

We are committed to resolving customer concerns fairly and providing a positive shopping experience.

Thank you for shopping with Fellruh!